Daybook App
Support
We read everything and reply as quickly as we can.
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What to include
It saves a round trip if your first email tells us:
- Your iPhone model
- Your iOS version — Settings › General › About
- The app version, shown at the bottom of Settings › Privacy in Daybook
- What you did, what you expected, and what happened instead
Scanning receipts
A scan that misreads a merchant, a total or a date. Send us the receipt if one fails consistently.
Daybook Pro
Purchases, restoring on a new device, trials, cancelling, and what stays free.
Backups and moving phones
Exporting, restoring, and getting your records onto a new iPhone with the receipt photos intact.
Frequently asked
Do I need an account?
Where is my data stored?
Can you recover my data if I lose my phone?
How do I move my data to a new phone?
.zip containing everything, including your receipt photos — save it to Files or iCloud Drive. On the new phone, install Daybook and use Settings › Data › Restore › From a file. Unless you switched the iCloud backup off, the copies are already there under iCloud Drive → Daybook → Backups (records only, without receipt photos).Can I get my data out?
The scan got something wrong.
Does Daybook send my receipts to an AI?
What languages can it read?
Does it connect to my bank?
How do I cancel Daybook Pro?
I paid but Pro is not unlocked.
Can I request a refund?
Is there an Android version or an iPad version?
I found a bug, or I want a feature.
Still stuck?
Tell us what happened and you will get a ticket number straight away — on screen and by email — plus a page showing what has happened to it since. It still reaches the people who build the app; the number just means you no longer have to wonder whether it arrived.
Prefer email? Write to jinzhang@cortexbizsolution.com. Already have a ticket? Check its status.
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