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Daybook App
Support
We read everything and reply as quickly as we can.
jinzhang@cortexbizsolution.comWhat to include
It saves a round trip if your first email tells us:
- Your iPhone model
- Your iOS version — Settings › General › About
- The app version, shown at the bottom of Settings › Privacy in Daybook
- What you did, what you expected, and what happened instead
Scanning receipts
A scan that misreads a merchant, a total or a date. Send us the receipt if one fails consistently.
Daybook Pro
Purchases, restoring on a new device, trials, cancelling, and what stays free.
Backups and moving phones
Exporting, restoring, and getting your records onto a new iPhone with the receipt photos intact.
Frequently asked
Do I need an account?
No. There is nothing to sign up for. Open the app and start recording.
Where is my data stored?
On your iPhone, in the app's own storage. It never leaves the device unless you export it yourself. See our Privacy Policy.
Can you recover my data if I lose my phone?
No — and this is worth understanding before it happens. We have no server and no copy of your records. Export a backup from Settings and keep it somewhere safe, such as iCloud Drive.
How do I move my data to a new phone?
Settings → Backup on the old phone creates a
.zip containing everything, including your receipt photos. Send it to yourself, install Daybook on the new phone, and use Settings → Restore.Can I get my data out?
Yes, always. CSV and JSON export are in Settings, and both are free. Your records are never held hostage.
The scan got something wrong.
Every field on the review screen is editable before you save, and anything the scan was unsure of is flagged rather than accepted silently. Scanning works best on a flat, well-lit receipt. If a particular receipt fails consistently, email it to us — it helps.
What languages can it read?
19, including English, Bahasa Malaysia, Chinese, Japanese, Korean, Thai, Vietnamese and Arabic. Choose them in the scan screen's language picker. The app's interface is English only.
Does it connect to my bank?
No. Daybook records what you tell it. Nothing is imported from a bank, and no bank credentials are ever requested.
How do I cancel Daybook Pro?
Settings › Apple Account › Subscriptions on your iPhone — or open Daybook and go to Settings › Daybook Pro, which opens Apple's own management sheet. Cancel at least 24 hours before renewal.
I paid but Pro is not unlocked.
Tap Restore Purchase on the paywall, or in Settings › Daybook Pro. If that does not work, email us with the Apple receipt.
Can I request a refund?
Refunds go through Apple at reportaproblem.apple.com. We have no access to the transaction and cannot process one.
Is there an Android version or an iPad version?
Not yet. Daybook is iPhone-only for now.
I found a bug, or I want a feature.
Email us. A small app changes fast, and requests genuinely do get built.
Still stuck?
Email us directly. There is no ticket queue and no bot — the message goes to the people who build the app.
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