Terms of Service

You must be at least 16 and legally employed. An employer account may only be created by someone authorised to act for that company.

Registration is currently by invitation. An employer creates worker accounts; workers join a company using a code their employer gives them.

SiteClock records attendance, leave and expense claims, and calculates wages, statutory contributions and deductions from those records.

• The figures SiteClock produces — EPF, SOCSO, EIS, PCB, overtime, leave entitlement, the minimum wage check — are calculated from the rates and rules the employer configures and the data the employer's workers record. We do not warrant that any figure is correct for your circumstances, and using SiteClock does not discharge the employer's obligations under the Employment Act 1955, the EPF Act 1991, the Employees' Social Security Act 1969, the Income Tax Act 1967, minimum wage orders, or any other law.
• Statutory rates change. We update the defaults when we can, but the employer is responsible for checking that the rates in use are the current ones.
• Nothing in SiteClock is legal, tax or accounting advice. If an amount matters, check it.

We say this plainly because payroll software that implies otherwise causes real harm to real people's pay.

By using SiteClock the employer agrees that it:

• has a lawful basis for recording its workers' attendance, location and photographs, and has told them so;
• will comply with the Personal Data Protection Act 2010 in respect of its workers' data, for which it is the data controller;
• will not use SiteClock to monitor workers outside working time;
• will keep accurate records and will not alter a record to misrepresent hours worked or wages due;
• is responsible for what its managers do in the account, including approvals, pay changes and deductions;
• will obtain a worker's written request before deducting an advance from wages, as section 24 of the Employment Act requires. SiteClock records whether that request exists; it cannot verify that it does.

Keep your password to yourself. Tell us or your employer promptly if you think someone else has access to your account.

Manager-issued logins (a staff ID rather than an email address) have no mailbox, so a password can only be reset by a manager. That is a property of the login type, not an oversight.

We may suspend an account that is being used to break these terms, to break the law, or in a way that endangers other users' data.

How personal data is handled is set out in the Privacy Policy, which forms part of these terms.

In summary: the employer owns and controls its workers' records; we store and process them on the employer's behalf; we do not sell data and do not use it for advertising.

Attendance and pay records are retained for six years because section 61 of the Employment Act requires an employer to keep a wage register for that period. This applies even after a worker closes their account.

We try to keep SiteClock working and we do not promise that it always will. It depends on Google Firebase and on the network, and neither is under our control.

The app is built to keep working without a signal: a clock-in is stored on the phone and uploaded when a connection returns. That is a design decision, not a guarantee — a phone that is lost or wiped before it reconnects loses whatever it was holding.

Where a paid plan applies, the terms of that plan are agreed separately with the employer. Nothing in the app charges a worker anything, ever.

An employer may stop using SiteClock at any time and ask for its data to be exported or deleted, subject to the retention period in section 5.

A worker may close their own account in the app. This removes their login and contact details; their pay records remain, for the reason given above.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the extent the law allows: we are not liable for lost profits, lost business, or indirect or consequential loss; and our total liability in any twelve-month period is limited to the fees paid for SiteClock in that period.

If we change them in a way that affects you, we will say so in the app. The date at the top shows the current version.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.