Support
Ergon Support
Something not working, or a question about features, subscriptions or your account? Tell us and you will get a ticket number to follow it by.
Feature Questions
Learn about Ergon's features — the Big 3, the day planner, the Focus Shield, the daily shutdown, or anything else in the app.
Ask a question →Subscription Help
Questions about Ergon Pro, pricing, billing, free trials, or managing your subscription?
Contact support →Technical Issues
Experiencing a bug, crash, or technical problem? Let us know and we'll help fix it.
Report issue →How to reach us
We read every message and respond to support inquiries within 24-48 hours.
- Response time
- Response within 24-48 hours
Ergon Product Links
Send us a message
Tell us what happened and you will get a ticket number straight away — on screen and by email — plus a page showing what has happened to it since.
Prefer email? Write to jinzhang@cortexbizsolution.com. Already have a number? Check its status.
Frequently Asked Questions
Can I get a refund?
Refunds are handled by Apple under their own policy, not by us. Request one through Apple's "Report a Problem" page or your purchase history. Time limits vary by country.
Does Ergon store my data in the cloud?
Not on any server of ours — there isn't one. Everything lives on your device. If you switch on iCloud sync it goes to your own private Apple account, which we cannot read. Backups are written to a folder you pick in the Files app, which can be anywhere — Ergon signs in to no storage service. See our privacy policy for details.
How do I cancel my subscription?
Open Settings on your iOS device → [Your Name] → Subscriptions → Ergon → Cancel Subscription. You can also manage this through Apple's App Store on any device.
Can I export my data?
Yes. Ergon exports everything as JSON, and imports it back, so you can move your data or keep your own copy. Export, and backup to a folder you choose, are part of Ergon Pro. Your data is always yours.
Is there an Android version?
No. Ergon is built for iPhone and iPad, and runs natively on both. There is no Android build and no web app. Contact us if you'd like to register interest.
How do the AI features work?
AI is optional and off until you add your own OpenAI or OpenRouter API key. It can break a vague task into steps and suggest a next action. Requests go straight from your device to that provider and never through us, and the provider bills your own account. It is not part of Ergon Pro, and everything else in the app works without it.
Didn't find what you're looking for?
Check out the Privacy Policy and Terms & Conditions below, or reach out directly to our support team.